Anjali Lai
@anjalilaiFCAT Research @Fidelity. Formerly @Forrester. Adjunct @Columbia. Fascinated by consumer behavior, art of storytelling, & meaningful insights that effect change.
Similar User
@jmcquivey
@fredgiron
@firoz_ce4u
“Political issues are human issues” & “Company values will help brands navigate political pressure” - especially with #GenZ consumers on the horizon. @McProulx at #ForrCX #cmo
The pandemic didn't just surface fears, it also brought out resilience. @anjalilai at @forrester CX North America #CX
Forrester Analysts Enza Iannopollo and @anjalilai discuss their Trust Imperative research in CX Magazine. #consumertrust lnkd.in/gubR9tt
“When institutions cede authority in society, #brands come rushing in” - @dipanjantweet at #ForrCX #cmo
“I am always trying to #innovate, I’m always trying to be cumulative; I’m trying to be everything that’s come before me - and then some.” Incredible #inspiration from the legendary @leslieodomjr at #ForrCX hosted by @MelissaRParrish
Trust is not just an opportunity; it's a business imperative. Companies that earn trust among customers, employees, and partners drive revenue-generating loyalty behaviours like retention and advocacy. @anjalilai #ForrCX forr.com/3eGyLZ3
Inspiring message to open #ForrSummit shines a light on many moments of positivity, togetherness, and resiliency in the face of crisis - that's #empowerment 👏 by @fredgiron and @forrester team #cx #virtualevents
Love the human-centric approach to the #futureofwork by @jgownder: "'Labor' is what we do to survive, 'work' is what gives collective meaning" #ForrCX #CXNA
What about $$$$? Companies that enable employees to live their core values have faster double digit growth than those who don't. - @AllaValente #ForrCX
This is the kind of mindset that leads to #authenticity: "Even more than the accolades, we are most proud of the relationships we have with our customers" - Mike Tripp, VP Guest Experience @Lexus #ForrCX #CXNA
"How to get funding for CX" - aka "you don't have to be a mathematician to prove the ROI of your CX" - @hmanning breaks it down. #ForrCX #CXNA #CX
Wow. @allybank made customers with a negative balance whole as a gift so those customers could receive their full COVID-19 stimulus checks. Only one example of how they "do it right" during @jim_nail's panel session on corporate values. Actions matter more than words. #ForrCX
"We don't meet. We don't plan. We adapt." Incredible management advice from @chefjoseandres at #FORRCX.
#forrcx @anjalilai opening Day 2 of #CXNA with the 5 drivers of consumer empowerment and data around how they've gained importance in the last few years Drivers: Willingness to experiment, Self-efficacy, Information savviness, Device usage, and Digital/physical integration
Personalized experiences are increasingly impersonal. They take away the serendipity of discovery and limit freedom of choice. @anjalilai at #ForrCX #personalization #CX
#forrcx Firms need to build connections for and between consumers, rather than hyperpersonalizing a space that makes consumers feel like "they're the center of a lonely universe". - @anjalilai #CXNA
Forrester's @anjalilai at #ForrCX: Consumers are more empowered than ever. They crave novelty, value technology, expect seamless digital/physical brand experiences and are willing to invest time investigating companies. She calls the most empowered consumers Progressive Pioneers.
Inspiring #leadership experiences and advice about what "adaptability" truly looks like from @chefjoseandres in conversation w/ @davidtruog at #CXNA #ForrCX
This is a year of firsts in many ways-but one thing hasn't changed: @MelissaRParrish's refreshing energy and provocative insight to kick off CX North America - let's go! #ForrCX #CXNA #VirtualEvents
United States Trends
- 1. Mavs 8.125 posts
- 2. Pete 234 B posts
- 3. Bama 37,8 B posts
- 4. Marcus Smart 1.727 posts
- 5. Clemson 19,9 B posts
- 6. Grizzlies 4.811 posts
- 7. Knicks 13,8 B posts
- 8. #MFFL 2.595 posts
- 9. Miami 111 B posts
- 10. Danny Wolf N/A
- 11. Luka 26,1 B posts
- 12. Sabres 4.468 posts
- 13. #WWENXT 25,8 B posts
- 14. NBA Cup 11,1 B posts
- 15. #RHOBH 3.719 posts
- 16. minghao 39,1 B posts
- 17. #HardKnocks 2.413 posts
- 18. Dusty May N/A
- 19. Wemby 7.966 posts
- 20. PJ Washington N/A
Something went wrong.
Something went wrong.