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CommunityWFM

@WFMSG

Provides cloud-hosted, 100% browser based, forecasting, scheduling, adherence, WFM solutions for contact centers of all sizes. See how - https://t.co/GKrxTxpiGm.

Joined January 2011
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We're thrilled to announce that, after employee voting, CommunityWFM is officially Certified from Great Place To Work US for the second consecutive year! Read the full news announcement here: hubs.li/Q02ZmRTT0


Intelisys Channel Connect 2024 is in full swing! We've had some great conversations already. Come chat us up if you're here and be entered to win a Callaway Ai Smoke MAX Driver to improve your golf game!

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CommunityWFM is excited to announce the hiring of industry expert Gwen Reynolds as the Senior Director of Channel Programs! Read the full press release here: hubs.li/Q02Y8m-N0


Want to see what modern workforce management software for contact centers looks like? Check out our new CommunityWFM overview video! hubs.li/Q02Wlbvm0


We are excited to announce our partnership with Broadvoice which includes the embedding of our workforce management technology into their GoContact CCaaS and b-hive UCaaS Solutions. Full press release: hubs.li/Q02TFZGY0


Learn about the benefits of shift bidding for contact centers below or in our blog post on the topic - hubs.li/Q02SNyLc0

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Sudden weather changes? CommunityWFM has your contact center covered! See how our software helps with agents in the insurance industry in particular here: hubs.li/Q02RVJ8T0


Our Onboarding Consultant, Lora Previtera, was featured recently in the SWPP Tip of the Week! Read her insights here: hubs.li/Q02PlKzh0

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We have solidified our strategic partnership capabilities by adding a new vice president role. Learn more in our latest press release. hubs.li/Q02NHNrY0


Need WFM software for a Canadian company? Learn about the unique nuances of operating a contact center in Canada and why having a customizable WFM solution can make all the difference. hubs.li/Q02MxMPF0


So who gets the blame when contact center forecasting goes wrong? Take a look at these quick tips to ensure you are understanding errors in the correct way. hubs.li/Q02MxR5T0


Modern WFM software has become a key component of a CCaaS solution. Learn all about this and more in our blog post. hubs.li/Q02LKhNS0


Still trying to figure out what exactly is and isn't AI when it comes to contact center WFM? Our blog post highlights some of the actual AI use cases. They may not be what you think! hubs.li/Q02K-7Mk0


Want to learn about an industry leading and modern contact center WFM solution in under 2 minutes? Watch our CommunityWFM Enterprise video! hubs.li/Q02K-9_x0


What exactly is shrinkage in the contact center? We've created a comprehensive guide that covers the topic in detail. Check it out! hubs.li/Q02K3fP10


Need to improve the productivity of your contact center? Check out our tips to motivate agents in a respectful way. hubs.li/Q02K3cSy0


What exactly is asynchronous messaging in the contact center? Take a look at our high level overview of the topic and its future. hubs.ly/Q02Jh6vq0


Need to create a modern WFM strategy from scratch? Don't know where to start? These 6 tips can get you started in the right direction. hubs.ly/Q02Jh6y60


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