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John McGurk

@J_McGurk88

Manager, Business Development at TealBook (@Tealbook) | @SouthamptonFC fan | Dad & Husband | Brit living in Canada

Joined November 2018

Today, I step into the role of @tealbook’s Manager of Business Development, North America, leading and developing a team of sedulous, talented business development representatives, who are selling a timely product to an engaged market. #businessdevelopment #ai #procurement

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Most companies have a customer experience puzzle that they are trying to solve. Some of the pieces may be in place, but there is always room for improvement. By putting together these few pieces, your business will stand out among its competitors! pbynd.co/pwyqz


More businesses are digitizing their AR and AP processes because they view them as essential to having good relationships with customers and vendors. pbynd.co/2ada9


Ever wondered the potential of #selfserviceanalytics? @eWEEKNews reveals all. SSA allows a company's top decision makers to access available data quickly and seamlessly. Learn more via their article: pbynd.co/jep3n


Predictive dialing can be an asset for a call center and call center agents. We cover the definitions and key components. pbynd.co/nfkmf


Call-center employees face stressful situations on a daily basis — irate customers, high targets and more. What skills can help them cope? pbynd.co/ynny3


Should #chatbots be given a second chance? @AiThority has revealed their thoughts on why second-generation chatbots shouldn't be overlooked. Their recent article tackles the misconceptions and highlights the benefits pbynd.co/rxeg2


Learn more about the key guideposts to assist in designing a frictionless, intuitive experience for customers no matter when, or how, or why they interact with your organization. pbynd.co/rp5vt


The #chatbot industry has seen massive growth since the COVID-19 pandemic, but what exactly are they? In a recent article by @ciouk, we discover exactly what chatbots are, what the most common industries are to use them and why: pbynd.co/rdbrr


🛍️ Customer demands are constantly growing, and the traditional 'in-person' shopping experience is no longer cutting it 🚫 @MyASBN have recently released the 5 ways to improve #omnichannel customer experience. Get ahead with their latest article 👇 pbynd.co/w67kx


By setting up customer communities, companies gain six CX-related advantages. Check out this article to learn about the 6 key Benefits of Customer Communities. #cx #customersuccess #customerexperience pbynd.co/p7539


🚀 #customerserviceweek: Make customer service the centre of your business with @Forbes Their recent article highlights the top 3 tips for accelerating your #customerservice strategy to shape loyal and dedicated customers 👇 pbynd.co/zvsxt


Call center usage is growing and the need for skilled workers is growing with it. So what are the important qualities of a good call center agent? Check out this article to learn more. pbynd.co/cxncs


Customers often prefer to find solutions to their problems themselves rather than having to speak with a customer service agent. Learn more about the top 4 Ways That Self-Service Is Changing Customer Service. #cx #customerexperience #customersuccess pbynd.co/vju2n


AI and machine learning are coming of age, and 2021 is set to become the year that they elevate the customer call center game. Learn they key reasons why. #ai #cx #customersuccess pbynd.co/r374c


Enghouse Simplifies The Integration of #UCaaS with #CCaaS with newly launched EnghouseUC. Check out our latest blog to learn how your organization can benefit from it. pbynd.co/p8xyg


The US Customer Experience Decision Makers' Guide 2021-22. A major #annualreport by @ContactBabel studying #CXstrategy, performance, operations & technology aspects of US organizations. Get your free copy now! pbynd.co/rm8t2


Its very difficult to predict what is going to happen within #AI within the next 5 years. This article looks at some of the challenges and opportunities it could present. pbynd.co/4cs68


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