AnswerOn
@AnswerOnProblems w/ #agentattrition in your #callcenter? We will tell you who is going to leave, why they are going to leave, and what you can do to save them.™ #CCTR
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Read CEO Eric Johnson's latest blog about the key difference maker in #predictiveanalytics for #employeeattrition or #customerretention. SPOILER ALERT - It's not the predictive model used. answeron.com/what-do-you-do…
Boomeranges come back; will #employeeattrition? answeron.com/boomerangs-com…
In business, we often talk about addressing customer #painpoints to maximize #profits. Stronger than a #survey, use a virtual focus group #vfg to get to the bottom of customer sentiment. The findings may surprise you... So how does a VFG work? answeron.com/the-power-of-a…
Why are poor performing #agents like a kidney stone? Read AnswerOn's latest blog by Craig Montgomery, VP of Sales, to see the comparison and what Craig believes to be the most important, yet most ignored emotion in #business and #life. answeron.com/why-are-poor-p…
Multi-generational workforces are a huge strength for any company, but also a challenge to lead. Read CEO Eric Johnson's latest blog about the connection between the "Fast Times at Ridgemont High" remake and curbing #employeeattrition across generations. answeron.com/fast-times-at-…
The conversations team leaders or operations manager have with agents can be one of the most effective tools for reducing agent #attrition and increasing employee loyalty. We've identified the top 8 questions your agents want you asking. answeron.com/8-questions-yo…
Working with call centers, we have observed many different call center #disciplinary policies. While such policies are necessary, a careful review of the thresholds and behaviors they elicit is always in order. Read more about call center discipline. answeron.com/disciplinary-p…
Many companies consider attrition a "cost of doing business." But it doesn't have to be. Our Director of Sales, @craigmont, discusses why we consider attrition an unnecessary cost. answeron.com/attrition-mana…
We know that "one size fits all" doesn't provide the quality that our customers deserve. That's why we only create unique, tailored solutions. Discover how AO can best serve your brand. answeron.com/learn-more-abo…
From last year's "Overcoming Call Center Obstacles" #webinar, we recently revisited tips for dealing with common problems in the #ContactCenter industry. answeron.com/webinar-recap-…
A Virtual Focus Group (VFG) is a tool that AnswerOn uses to gather qualitative data from an agent's perspective. Here are some of our findings about how the age of you agent impacts management, training, and scheduling style preferences. answeron.com/tailoring-your…
AnswerOn is pleased to introduce our new Proactive Performance Management #Solution! This lightweight, cloud-based system uses predictive modeling to target the #KPIs important to your brick and mortar or remote call center. answeron.com/proactive-perf…”
High levels of employee churn have been standard in the financial services industry for years. Recently, those already high levels are on the rise. Why are employees leaving their roles at increasing rates? answeron.com/attrition-rate…
Marketing executives are under more and more pressure to prove marketing ROI and justify spending on campaigns. Read our white paper that discusses the practicality of using control groups to confirm the success of a retention campaign. answeron.com/how-to-validat…
A combination of factors cause employee attrition, but across industries companies see higher levels of workers leaving during January. Learn why employees are more likely to leave at the beginning of the year and measures you can take to keep them. answeron.com/why-employee-a…
Not only does subscriber churn affect your net business, it also carries other hidden costs. Here is an overview of what attrition in subscriber-based companies looks like and what steps you can take to stop the outward flow of subscribers and money. ow.ly/Q1vR50xzE7r
In a recent analysis of the top twenty #BPO vendors, in twelve of the twenty listed companies, the attrition of agents was called out as a major concern. Read more about the current state of the #callcenter industry. answeron.com/managing-agent…
One of the questions customers often ask is: What are AnswerOn's standard results? Two of the results we regularly see are 15-30% average reduction in attrition per year and a visible ROI within 60 days. Learn more about results and how we help customers. answeron.com/faq/
The Harvard Business Review recently ran an article on predictive models to predict employee #turnover. This technology is nothing new. Read about why you need more than prediction if you want to keep your workers. answeron.com/predictive-ana…
On this spooky #Halloween, have a look at some real-life #HorrorStories from #CallCenters. What's your most nightmarish story from a contact center?
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