Adam Toporek
@adamtoporekHelping organizations win with experience. #Custserv #CX expert & 3rd gen #entrepreneur. #Keynotespeaker #author. Also... fiction, film, and music.
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If you want to improve your company #culture, make sure to check out @StevenVBe's new book: A Diamond in the Rough: stevenvanbelleghem.com/bookshop/a-dia…
Faster communication and collaboration make service teams more productive. In my review of @FreshworksInc AI-fueled Service Suite, I saw the power of the unified inbox in providing real-time information to agents. Learn more: loom.ly/Fu-mRBQ #sponsored
Scaling support is essential to reducing customer hassle. I had the chance to review @FreshworksInc AI-powered Customer Service Suite and saw how its agent assist feature freed up agent time, increasing efficiency and lowering costs. Learn more: loom.ly/Fu-mRBQ #sponsored
Faster communication and collaboration make service teams more productive. In my review of @FreshworksInc AI-fueled Service Suite, I saw the power of the unified inbox in providing real-time information to agents. Learn more: loom.ly/Fu-mRBQ #sponsored
Scaling support is essential to reducing customer hassle. I had the chance to review @FreshworksInc AI-powered Customer Service Suite and saw how its agent assist feature freed up agent time, increasing efficiency and lowering costs. Learn more: loom.ly/Fu-mRBQ #sponsored
If you want to innovate your #retail #CX, find out what retail customers deem to be the most important to them! loom.ly/v-abe1I
Companies like Shinola are innovating the #retail landscape--others can learn from their example! loom.ly/-yyEY3Y
I love @annettefranz’s actionable ideas on how to get the foundation for great #CX right for any organization! loom.ly/k13Qung
All businesses have a #customer greeter - the one who makes the first impression. Do you know who your customer greeter is? loom.ly/zhvLzho
Working in sales can teach you a lot of skills - some of them are even effective when working in #custserv! loom.ly/Z1RLesA
This is a story of how to NOT treat a customer as they approach the end of their journey with your company. #CX loom.ly/83VqVoc
Who knew that McDonalds has a lot to teach us about delivering a great #CX? Awesome blog post by @stevenvbe! loom.ly/-rRwm-M
Before an organization focuses on their “Platinum” customers, it has to ask itself: what are the service standards that apply to every single customer we serve? #CX loom.ly/eXKdjJU
How confident is your organization in delivering on customer expectations during a recession? @ColinShaw_CX talks about @Verint’s interesting research on the impact this confidence in #CX! loom.ly/It9KwIc
How can we adapt our communication when the human signals that we are wired to read are stripped away? #CX loom.ly/73JDa8g
Most customer service interactions aren't personal! It's important to remember that you don't know your customer's story. #empathy loom.ly/SWIyHw0
Need a customer experience #keynotespeaker for your next event? Learn more... loom.ly/NrBX1SE
I love this guest post at @adrianswinscoe’s blog on how to practice empathy, particularly in banking but it's relevant to other industries as well! #CX loom.ly/HBblzvw
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Who to follow
-
Shep Hyken
@Hyken -
Jeannie Walters
@jeanniecw -
Bill Quiseng
@billquiseng -
Ian Cantle
@IanCantle2 -
Annette Franz, CCXP
@annettefranz -
Micah Solomon
@micahsolomon -
ClearAction / Lynn Hunsaker, CCXP
@clearaction -
Roy Atkinson
@RoyAtkinson -
Adrian Swinscoe
@adrianswinscoe -
CX Journey™
@CXJourney -
Nate Brown
@CXAccelerator -
Ben Motteram 🇦🇺
@CXpert -
Justin Robbins
@justinmrobbins -
Brad Cleveland
@bradcleveland -
Jeremy Watkin
@jtwatkin
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