Stacy Sherman ~ #DoingCXRight
@stacyshermanSpeaker, Author, Advisor. Helping Companies Gain A Competitive Advantage by Doing #CustomerExperience Right™. 🥇 Award Winning Podcast Host
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@innovative_cx
@theccdoctor
@CxExcellence
@CXpert
@heycxguy
@JuliaAhlfeldt
@DebbieSzumylo
@AilsDay
@jacobshields20
@milescthomas
@NicholasZeisler
@PaulTessier_cx
@Samf_CX_MRX
@tanujdiwan
@ClareMuscutt
So many gems. 🙏
A great read for the #Culture community! The IT-CX Connection: What the Global Microsoft Outage Teaches Us by @stacysherman doingcxright.com/2024/07/19/the…
I ❤️ Daylight Savings but try explaining that to a dog who thinks breakfast is an hour late 😂🐾
Side projects—just hobbies, right? Perhaps that small thing is calling you to do something bigger? They're not distractions; they’re signs asking, 'what if you took it all the way?' That's my story! Started a blog. Turned into speaking, courses, books, podcasts++ #DoingCXRight
Yesterday, I spoke at @UserTesting event with women in #UX & #CX. Room was PACKED—overflowing into the hall! 🙌 Shows the huge demand for talks on #women driving change.💪 From advocating for what we deserve to #mentorship + lifting others up. The energy was incredible #This2024
What advice would you give to your younger 20-yr-old self? I've asked 151 people. Sharing wisdom from my friends who recently turned another year wiser @DavidAvrin Joe Calloway @JonPicoult Hear more of #DoingCXRight on your favorite #podcast channels: linktr.ee/StacySherman
Take a look at the best #cx posts for the week! Sky-rocketing CX using the power of psychology by @EuropeanCXOrg | Why Customer Feedback Needs a 360-Degree Revolution by @RicardoSGulko | CX Insights from Toys ‘R’ Us Ad Controversy by @stacysherman customerexperienceupdate.com/edition/weekly…
Customers no longer see online and offline as separate worlds. They expect a seamless experience with your brand, no matter where or how they connect. Retailers: Read this again #DoingCXRight®
What’s your weekend plan? How about advancing your customer experience skills? Listen to my conversation with @rgmarkey, co-creator of #NPS, in the revived #DoingCXRight #podcast episode...so you avoid common mistakes. doingcxright.com/2021/08/13/mea… #NPS #Netpromoter #customerloyalty
When disagreements arise over a customer issue, consensus isn’t optional—it’s essential for building 𝗨𝗻𝗯𝗿𝗲𝗮𝗸𝗮𝗯𝗹𝗲 𝗖𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝗼𝗻𝘀™ with your team & customers. Here's how👇 📧 SUBSCRIBE to #DoingCXRight® News for actionable insights: bit.ly/DXR_News
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Who to follow
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@innovative_cx
@innovative_cx -
Dr. Debra Bentson SHRM-SCP,CWPP,CPIOP,BBA,MBA,DBA
@theccdoctor -
CX-Excellence / Michael Brandt CCXP
@CxExcellence -
Ben Motteram 🇦🇺
@CXpert -
CX Guy 🙋🏻♂️
@heycxguy -
Julia Ahlfeldt, CCXP
@JuliaAhlfeldt -
Debbie Szumylo
@DebbieSzumylo -
Aileen Day, CCXP 🤘
@AilsDay -
Jacob Shields
@jacobshields20 -
Miles C Thomas - Customer Start Ltd
@milescthomas -
✵Nicholas Zeisler
@NicholasZeisler -
Paul Tessier
@PaulTessier_cx -
Sam Fiorino
@Samf_CX_MRX -
Tanuj Diwan, Co-Founder at SurveySensum
@tanujdiwan -
Clare Muscutt
@ClareMuscutt
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