Vocal Laboratories
@VocalabsSpecialists in Agile Customer Feedback, creating real-time actionable, in-depth customer feedback programs.
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Dark Patterns in Customer Experience: vocalabs.com/blog/dark-patt…
We just published the 99th issue of our newsletter. This month's topic: Errors About Margin of Error. vocalabs.com/newsletter/err…
What is your survey telling your customers about you? Surveys leave brand impressions: vocalabs.com/blog/surveys-l…
I just published a new whitepaper: The Metric-Centric Trap, in collaboration with Raj Sivasubramanian of eBay: vocalabs.com/blog/metric-ce…
Customer stories are better than statistics! vocalabs.com/blog/bruce-tem…
Is performance-based pay really the right way to improve customer experience? vocalabs.com/blog/incentives
T-Mobile's Customer Service Keeps Getting Better, Comcast Still Worst: vocalabs.com/blog/ncss-resu…
NCSS Survey Results: @BankofAmerica improves customer service in 2015, @Chase is the best, @Citibank drops: vocalabs.com/blog/ncss-resu…
You've read all the Customer Experience trend articles for 2016. Here are the Non-Trends: vocalabs.com/blog/customer-…
Customer survey mistakes almost all companies make: vocalabs.com/blog/customer-…
Don't do a customer survey just for the sake of doing a customer survey. vocalabs.com/blog/what-are-…
Apple gets 998 things right, two things wrong. Guess what matters to my customer experience? vocalabs.com/blog/apple-get…
Cease And Desist from your Customer Feedback! vocalabs.com/blog/cease-and…
RT @peterleppik: National Customer Service Survey for Communications Services. Over 10,000 interviews. ow.ly/nvQqn #CustServ
Easy ideas for getting more from your customer service #survey: ow.ly/n8AXH #AgileFeedback
Three ideas for getting started in customer feedback: vocalabs.com/blog/3-ideas #voc
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