Melissa Henley
@ECM_marketeer#CX leader, passionate about making a difference for customers. Proud #MillsCollege alum. Knitter, hiker, 90s music addict. Views are my own.
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Thanks @cmswire and @DomNicastro for having me on to talk about metrics that matter - and how it all ties back to customer happiness!
Learn more about customer experience metrics that matter. CMSWire Contributor @ECM_marketeer catches up with CMSWire Managing Editor @DomNicastro on this latest CX Decoded Podcast on her top CX KPIs.
11 years on Twitter. Probably need to re-evaluate how I’m spending my free time… #MyTwitterAnniversary
Businesses are nothing without customers. Besides keeping employee staff happy, customer satisfaction is the most important focus of a company. Teams deserve to be celebrated for making life better for customers. @ECM_marketeer #BusinessTransformation cmswire.com/customer-exper…
My thanks to @ECM_marketeer for quoting me in this @cmswire article about creating a customer-centric culture. [1/2] cmswire.com/customer-exper… #CX #CustomerExperience #Leadership
Is Your Culture Creating A Great Customer Experience? By Melissa Henley @ECM_marketeer Via @cmswire bit.ly/3vHxMzu #marketing #CX
Keep looking at the #trend of rising #CustomerService expectations. Applying the well-known #FiveLoveLanguages into customer service is a great way to keep efforts fresh and relevant, by @ECM_marketeer cmswire.com/customer-exper…
.@ecm_marketeer says, “Whether you call it compassion, kindness, or respect, love for #customers is key to setting your organization apart.” #CX is all about making the customer feel appreciated, and it’s important to know that even a little bit of care goes a long way.
If You Don’t Love Your Customers, Someone Else Will by @ecm_marketeer cmswire.com/customer-exper…
This November, the hottest club is your local polling place. It has everything: stickers, democratic freedom, poll workers who can't work the machines, free pens, the chance to elect people who won't take away your rights, florescent lighting.
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. hyken.com/customer-exper… #customerservice #customerexperience #CX
I didn’t realize Gen X ASMR was a thing, but I’m not mad at it
After HBO Max crashes 15 times, the relief when I remember I pay for cable for just this reason …
In an unpleasant throwback to the "Game of Thrones" days, the HBO Max app apparently crashed for many people trying to watch "House of the Dragon" on Sunday night. trib.al/rorJjDL
Is EX the New CX? by @ecm_marketeer reworked.co/employee-exper… #employeeexperience #corporateculture
Why ask the customer to spend time giving you feedback if you don’t plan to do anything with it? Read more on this week's top 5 featuring @ECM_marketeer @cmswire @risnewsinsights @Forbes and more! buff.ly/3SVXSt0 #customerservice #customerexperience #CX
We Listen to Our Customers. Really? by @ecm_marketeer: Customer feedback is the ultimate vessel for strong customer experience outcomes. But are you actually listening — and responding? Continue reading... cmswire.com/customer-exper…
Planning is key to the long-term success and stability of #DigitalTransformation. A well-thought-out plan consists of several goals, not unlike training for a marathon. This may require you to abandon your usual sprints. @ECM_marketeer #IT #Leadership cmswire.com/leadership/dig…
According to @ECM_marketeer, #DigitalTransformation should be seen as a marathon rather than a sprint. Creating a strategy with proper planning will help you to see these efforts to fruition. #ITLeadership @cmswire cmswire.com/leadership/dig…
#DigitalTransformation Isn’t a Sprint, It’s a Marathon - @ECM_marketeer v. @cmswire @IanLJones98 @Shi4Tech @lyakovet @EvaSmartAI @enilev @avrohomg @Khulood_Almani @FrRonconi @sonu_monika @NevilleGaunt @Nicochan33 @AkwyZ @HaroldSinnott @labordeolivier cmswire.com/leadership/dig…
“companies that actively engage employees have customer loyalty rates 233% higher than those that don’t.” cmswire.com/employee-exper… via @ECM_marketeer & @cmswire
Learning from #DigitalTransformation failures By @ECM_marketeer via @cmswire @GersonRolim @intellimetri reworked.co/leadership/lea… #ML #technology #IIoT #innovation #IoT #DataScience #BigData #DX #100DaysOfCode #python #AI #fintech #WomenWhoCode #RStats #Nodejs #100DaysOfMLCode
Love is action. A great thread for today - or any day!
What does Love mean to 4-8 year old kids? A thread… A group of professional people posed this question to a group of 4 to 8 year-olds, 'What does love mean?' The answers they got were broader, deeper, and more profound than anyone could have ever imagined!
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