CX Network
@CX_NetworkThe leading online community for customer experience professionals. All the resources you need to advance your CX skills and elevate the customer journey.
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🚨 Now in its 8th year, our flagship Global State of CX report launches today! For the first time this year it examines the profit and loyalty benefits delivered by disruptor technologies like #GenerativeAI and virtual reality. Don't miss it! ow.ly/Qk1u50RSIrX #CX
Excited for the Personalisation Summit 2024? Discover how to harness data, AI, and digital transformation to deliver personalised journeys at scale. Join top brands like ITV, NatWest, Uber, Asda, B&Q and more ?? 5-6 Nov | Hilton London Olympia, UK iqpc.com/events-persona…
@CX_Network - How can #CX professionals navigate the path to trustworthy #AI? As #AI continues to revolutionize industries, the need for trustworthy #AI has never been more crucial. 🌟 See here > cxnetwork.com/artificial-int… #AI
Do you need an AI ambassador? As #AI transforms #CX, roles like AI ambassadors are key to driving #innovation, #ethical use and bridging the gap between #tech and people. Find out what the role of an AI ambassador involves and whether you need one ow.ly/ZpH550Tcskq
🏆 @mhanhan is one of the #Top50CX influencers you should be following this year. The founder of Xperiente, he won the #CXPA’s Impact Award in 2018 for his contributions to Genesys and the broader customer experience practice. Read more: ow.ly/FS2r50TaLHt
This year our Global State of CX research found that for 28% of businesses #CX outlines everything they do, but at 21% of companies CX still needs to deliver returns to be taken seriously. Is your company prioritizing #CustomerExperience?
According to our research, the top 3 areas #CX professionals are investing in this year are growing the customer base, increasing NPS/CSAT and transitioning to a virtual or hybrid contact center model #Budget #Investing ow.ly/BTpG50T7LK7
🚀 During our All Access: CX Financial Services 2024 webinar series, we asked our audience what the biggest priorities are for #CX in #FinancialServices. The top picks were automating processes and real-time personalization. Is your organization focusing on these trends? 👇
🏆 @jimtincher is one of the top 50 CX influencers you should be following this year. Find out why 👇 ow.ly/M0GW50T4Tec #CX #CXInfluencers #Top50CX
The US government is bringing in new regulations to simplify subscription cancellations and improve customer service, as part of broader efforts to restore public trust ow.ly/RCMJ50T4brN #CXNews #CX #CustomerService #PublicServices
🌟Congratulations to these 25 thought leaders in operational excellence - an award compiled by our sister publication @PEXNetwork_Team #OPEX #ThoughtLeadership
🚀 PEX Network is thrilled to unveil our list of 25 Operational Excellence Thought Leaders to Know in 2024! 🌟 Discover why they made the cut and learn more about their remarkable contributions here: shorturl.at/j5bJN #OperationalExcellence #ThoughtLeaders2024
This year our Global State of CX report found that the top obstacle for bringing #CX investments to life is proving #ROI. Organizations often struggle to quantify the financial benefits of improved customer experiences, making it challenging to justify the expenditure.
🏆 @AmasTenumah is one of the #Top50CX influencers you should be following this year. The #CustomerService expert has written books on customer loyalty and is the host of the Amas Talks podcast Read more: ow.ly/cAAG50SZ6T1
🚀 How will the EU #AI Act transform the Customer Experience (#CX) profession? 🚀 The EU #AI Act is poised to transform the #CX profession by enforcing stricter regulations on #AI tools used in customer interactions. lnkd.in/djCr3Wqy @CX_Network
According to our research, 63% of CX practitioners deliver benefits to their organization that go unmeasured. There is a clear uphill battle to prove the value of CX to peers and superiors - here we explain how you can overcome the challenge ow.ly/Yr5350SXAHU #CX #ROI
Last week we explored how the new European Union AI Act could impact #CX. This week we bring you a practical guide for putting strategies in place to ensure you are compliant with it ow.ly/WPkg50SWQGs #AI #EU #AIRegulation #AIAct
Our Global State of #CX research found that growing the customer base, increasing #NPS /CSAT and transitioning to virtual or hybrid contact center models are these year's top 3 strategic priorities. Read our analysis here: ow.ly/nExY50SVYW6 #CXStrategy #Budgets
🏆 @ColinShaw_CX, acclaimed for his expertise helping multinational organizations, is one of our #Top50CX influencers to follow this year Read more: ow.ly/eKGb50SUzP0
Here’s how you can set up the customer experience as a loyalty driver, along with the specifics of what needs to be done. >> Inspiring customer loyalty - @CX_Network buff.ly/3VXJdQ7 #customerexperience #cx #loyalty #customerloyalty
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