Join us in taking a stand for all we must do to transform the #humanexperience in #healthcare in caring for our patients, our workforce and our communities. transformhx.org #hcldr #transformhx #health #PX #pxleaders

Coming Soon! Watch as Stacy Palmer, our Senior VP & COO, unboxes her brand-new book Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare, co-authored with Jason Wolf. Sign Up for Email Notifications: ow.ly/kwvi50U8fLB

Co-developing, co-creating, and co-responsibility are the themes that define the 11th volume of the Patient Experience Journal. The third edition takes a deep dive into research emphasizing the critical role of collaboration and communication. ow.ly/HGeI50U79Y4

The study also shows a significant 42% of patients’ feedback is attributed to “hospitality” aspects of their experience, highlighting that shaping a positive patient experience is a team effort. Register ow.ly/3yeQ50U649e

The article offers strategies for fostering a supportive environment through regular communication, personalized interactions, and aligning individual contributions with organizational goals. Read the blog ow.ly/IG0n50U5Iwv

Join us for an insightful webinar on Hartford HealthCare’s “Good to Great” (G2G) initiative, a transformative approach designed to improve patient experience across the organization. Register ow.ly/3Vh050U59Tz

Join us as Garrett South, Director of Patient Experience at California Hospital Medical Center, shares his inspiring journey from fifth-grade class representative to healthcare executive. Listen to the podcast ow.ly/ZGfW50U3fQK

When not at her desk, Sarah spends her free time reading, enjoying quality time with her husband, Riley, and their dog, Winston, and preparing for the birth of their son, Rowan! Read more about Sarah ow.ly/5QIN50U2u9j

With major changes coming to the HCAHPS survey in 2025, this webinar will provide PXPF community members’ insights into these upcoming developments and discuss areas still in need of improvement. Register ow.ly/pOoO50U1N9N

Join the Patient Advocacy Community for an in-depth discussion on best practices for managing patient complaints and grievances, and learn strategies to elevate patient relations in your organization. Register ow.ly/ATwX50U0Owe

In this webinar, we’ll explore how strategically engaging volunteers can be a cost-effective way to enhance patient care, support fall prevention, and contribute to broader hospital objectives. Register ow.ly/5V4F50TZK5H

Partnering a physician with patient advocacy can be a catalyst for transformation, as seen at Ochsner Health. This collaboration fostered transparency, communication, and strengthened trust between physicians and patient advocates. Watch the Learning Bite ow.ly/804y50TYtY1

We're excited to announce over 75 innovative breakout and poster sessions from leading organizations around the world. View the Schedule ow.ly/bGow50TXM8F View the Poster Sessions ow.ly/YTS450TXM8K

The Global Patient & Family Advisory Board (GPFAB) releases “Stories That Transform: A Guide to Storytelling in Healthcare.” This resource is made for patients and family care partners who wish to share their journeys to drive change in healthcare. ow.ly/VAtU50TWKzT

The self-assessment is designed to allow for personal reflection, identification of opportunities for action and building shared leadership consensus on critical issues impacting an organization’s ability to experience success. Take the Self Assessment > ow.ly/sySa50TUUww

In this PX Marketplace Webinar, Jennifer Baron, CXO of NRC Health, joins us to explore how generational differences are influencing the current state of healthcare. Listen to the Podcast ow.ly/HQmh50TTCCu

Achieving the Fellow in Human Experience establishes you as a healthcare leader committed to bringing experience innovation into practice. Fellows contribute to broadening experience knowledge and expanding the foundation of evidence. Learn More ow.ly/Wc2p50TSHXf

Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare has received endorsements from healthcare leaders who praise its insights and strategies for transforming patient and employee experiences. Sign Up for Email Notifications ow.ly/muig50TRWAO

Wondering how to take your Patient Advocacy team to the next level? This webinar will walk through the advantages of having a physician champion working closely with your advocacy team. Register ow.ly/lPcS50TQ6RG

Join The Beryl Institute community to connect with your peers on the support/resources needed to address efforts around new and getting started with Patient and Family Advisors (PFAs) and Patient and Family Advisory Councils (PFACs). Register ow.ly/HeRw50TNYVX

The Beryl Institute’s latest inquiry on consumer perspectives in healthcare is published in a report revealing the most comprehensive and broad collection of voices ever captured for this global study. Download the Complimentary Report ow.ly/JPjf50TMZWU