Baird Group
@BairdGroupHelping hospitals and other healthcare organizations transform the patient experience through service and culture assessments, and improved service strategies.
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Layoffs are on the rise in healthcare organizations around the country. Communication and transparency are key to maintaining trust while implementing a reduction in force. #HealthcareLayoffs #EmployeeTurnover #StaffEngagement bit.ly/3YiVT6N
Leadership in healthcare is about inspiring your team. But your staff won't follow your lead if they don't share - and feel inspired by - your vision. Baird Group can help you clarify that vision and make it real. #ChangeManagement #HealthcareLeadershp bit.ly/3BHIsUM
The election is behind us but emotions remain. @SHRM CEO Johnny Taylor lays a path forward for creating and sustaining a civil workplace. Here's what he had to say at INCLUSION 2024. bit.ly/40FTuUY #WorkplaceCivility #InclusiveWorkplace #SHRMINCLUSION2024
There's one thing that technology will never replace--effective leadership. Our leadership development courses build skills for coaching, mentoring, modeling, and managing to align everyone with the mission, vision and values. bit.ly/3CcKH2J #LeadershipDevelopment
Labor shortages in healthcare are nothing new. But today's healthcare leaders do face new challenges. Our blog post takes a look at the factors contributing to a worsening labor shortage in healthcare--and what to do. bit.ly/3YJNzMm #LaborShortage #NursingShortage
Self-care isn't selfish; it's essential for effective leadership. What have you done today to take better care of yourself? Remember, when you prioritize your well-being, you're better equipped to lead and serve others. #LeadershipWellness #SelfCareForLeaders #HealthcareWorkforce
What you don't know DOES hurt you. Nothing exposes reality like mystery shopping. Like the good friend who will tell you about the spinach in your teeth or a wardrobe malfunction, mystery shopping can deliver the kind truth. #HealthcareCompliance #PX #MysteryShopping
While some healthcare organizations are dealing with layoffs, others are thriving. This @BeckersHR piece reports on 16 large systems that are getting bigger. What are they doing right? bit.ly/3ApG7ha #HealthcareLeadership #HealthcareGrowth #HospitalMergers
When a hospital loses a nurse, it takes 91 days to replace her/him at an average cost of $52,000. Doesn’t it make sense then, to engage and retain the nurses you have? We think so. #NurseRetention #HealthcareStaffing #NursingShortage bit.ly/3BHIsUM
What is it that keeps hospital execs up at night? This @medcitynews piece suggests it's the inability to coordinate care effectively and at scale. That's a problem that can have a significant impact on the #PX. bit.ly/3UqqX1Z #HealthcareLeadership #PatientExperience
Your dermatology department wants to promote a new procedure, but appointments are already backed up for months. What do you do? Is your marketing aligned with operational realities? #HealthcareMarketing #PatientAccess #OperationalEfficiency bit.ly/3U9FqiF
Are you ready? CMS is interested in gathering firsthand data on patient experiences related to appointment access and the patient experience. bit.ly/4hz9C0O #PatientExperience #AppointmentAccess #HealthcareQuality #CMS
Oracle Health has been using AI to streamline nursing efficiency and says its tripled its nursing capabilities. Are you strategically using AI to cut costs, create efficiencies, and improve engagement? via @BeckersHR bit.ly/4fmjh8K #HealthTech #EmployeeEngagement
Baird’s healthcare customer service training builds skills to improve HCAHPS scores while fostering ownership and engagement at all levels. Frontline staff learn skills for a better patient experience while leaders learn how to coach for greater consistency. And guess what? T ...
The Baird Group can help you understand and manage the patient experience at your healthcare facility. With decades of experience in the healthcare industry, we understand the challenges you face. Contact us today! ow.ly/ZNVe30ppsY7 #BairdPX
Proud to be Average? When it comes to patient experience ratings, never stop trying to raise the bar! ow.ly/hkI850vOhrE #BairdPX #PatientExperience
Innovative, Holistic And Empathic: The Women-Led Clinics Defining The Future Of Health And Wellness ow.ly/s2ib30ppt1v via @Forbes
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Who to follow
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Kristin Baird
@KristinBaird -
Becker's Hospital Review
@BeckersHR -
Matt Fisher
@Matt_R_Fisher -
Jason A. Wolf
@jasonawolf -
Colin Hung
@Colin_Hung -
Regina Holliday
@ReginaHolliday -
The Beryl Institute
@BerylInstitute -
Shereese Maynard, MS; MBA 😷 She/Her
@ShereeseMayMba -
Kimberly George
@kimberlyanngeo -
Dirk Stanley, MD MPH
@dirkstanley -
CancerGeek
@CancerGeek -
Jess Gomez
@Jess_Intermtn -
𝗱𝗿𝗲𝘅
@drexdeford -
Danielle Siarri
@innonurse -
Pat Salber, MD, MBA
@docweighsin
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