@richieburn Profile picture

Rich Burn

@richieburn

Digital Project Manager at Dorset Growth Hub, Marketer, runner, music lover... I'll add snowboarder as well, why not! Views are my own.

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Got another undelivered parcel notification from DPD today. They said they will try again tomorrow as I wasn't in. I work from home..... Will they


Day 3. 3rd wrong delivery. 3rd day I have been in waiting #ThatsNotMyHouse @DPD @VodafoneUK @what3words location given but ignored. Mobile number given to drive to check location. Again ignored.

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It's not my house!!! @DPD_UK @vodafone and I was in!! X2 days in a row. X2 wrong houses. X2 drivers stating it as the correct address. Can I suggest using @what3words

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Received again today. Please amend immediately on your system

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Hi Rich 👋 I'm sorry you're still receiving texts after requesting them to stop. Just to confirm, have you opted out of marketing via your online account? Ryan



Rich Burn Reposted

@GreenGiant quite disturbed to find a shard of sharp metal in this can of sweetcorn. Luckily my wife found it on a piece of sweetcorn before eating. It's really sharp and could do serious injury

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Really sharp piece of metal @GreenGiant in a tin of sweetcorn. A less vigilant eye could cause serious harm especially to kids. Needs to be checked ASAP and hope it’s not a bigger issue with other tins. Not a complaint/rant just a concern for others

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I have had no call from your team @VodafoneUK . Lots of quick SLA response times to make sure you keep on target but no actual actions so far to help further

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I've replied to your DM Rich! Mac



....House Party 2!

I've replied to your DM Rich! Mac



As someone who doesn’t go very often to these places, to pay a fairly hefty entrance fee and have most of the top rides “closed” by mid morning seems poor value for money. However I thought your zoo was great... however I am questioning what I actually paid for that’s all.

Hi Rich, we understand that the Resort may look and feel busy, but to allow for social distancing we are reducing the number of guests we welcome each day – we’re welcoming no more than approximately 60% of guests we would do normally at this time of year.



Rich Burn Reposted

Your email asking me to fill out a form for a refund on your website is not a solution. Your website is not allowing details to be uploaded and is stating the below despite many quick attempts to fill out the details required

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Session 2 off and running for DGH Digital Week @DorsetGrowthHub with Jaz Clark from @WeAre778 giving Branding Tips @UKSiliconSouth #DGHDW

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Anyone else tried to upload @zoom_us recordings to a platform like YouTube with very little success? 18 hours later and still “processing”.....

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Ordered from the new #LoafandLarder online "deli to your door" from the great team @OlivesEtAl Nice touch when the CEO hand delivers it to your door. Thank you. Thanks for the bread as well. loafandlarder.com

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Why have they told me on numerous occasions it is your responsibility then... I started this journey in September 2019 trying to simply unlock a phone and neither of you will take responsibility for such a simple request @VodafoneUK

Hi Rich, we understand that the Resort may look and feel busy, but to allow for social distancing we are reducing the number of guests we welcome each day – we’re welcoming no more than approximately 60% of guests we would do normally at this time of year.



It doesn’t work and apparently your customer service team say it is CPW’s responsibility and not yours

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Hey Rich 👋 Please fill out this form to get a Network Unlocking Code 👉 vodafone.co.uk/nuc. If you've already done this and need some more information, please drop us a DM with your full name and mobile number so I can take a look 😊 April



Have an old iPhone 7 bought from @CPWTweets Carphone Warehouse with @VodafoneUK network... I want to unlock it so my mum can use a BT sim.... both companies stating the other party should unlock. Any suggestions anyone? Both seem to be unwilling to take ownership and sort it


For the final time @Opodo_UK please engage with my formal complaint and at least speak to me. I won't give up and go away and I will escalate my complaint.

@Opodo_UK can a senior person from your team please get in touch and explain why you are yet to acknowledge our letter asking why you stole £300 extra from us for a flight deal to Bali that was never available in the first place. Terrible customer service in general.



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