@keskysheba Profile picture

kemi sheba

@keskysheba

Customer Service Professional| Inspirational Speaker|Motivational Advocate| I help companies with customer satisfaction,reduce churn rate and increase revenue.

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3 reasons why Customer Service is important: ➡️ Encourages loyalty-It costs more to acquire new customers ➡️Word of mouth advertising-It's free & passes on a positive brand image ➡️ Competitive Advantage-Stands out a brand #customerservice #customerexperience #standout


A brand is not a brand because it has a name or an identity,it is a brand because its customers say so! Without CUSTOMERS a brand will exist without functioning and eventually fizzle out. Bottomline? Treat your customers right as they are who they say you are... #CX #brand #CS


Everyone from C-Suite to the security personnel at the gate is there to serve the customer. Take a read👇🏼 #customers #customerexperience #happyclients #CX #loyalty Check out the latest article in my newsletter: From The ;Gate To The Boardroom linkedin.com/pulse/from-ath… via @LinkedIn


kemi sheba Reposted

Service needs enthusiasm, passion, and personality.  Without it, the experience is blasé.  Where and with whom do customers want to do business?  In an atmosphere that is boring and dull?  Or where there is a contagious enthusiasm?


Rendering exceptional Customer Service earns you 'bragging rights' amongst your customers which in turn guarantees your business growth. #CustomerLove #CustomerFirst #ExcellentService #CustomerDelight #ServiceExcellence #CustomerCare #CustomerAppreciation 9. #PositiveExperience

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Building a relationship with customers involves doing the little things consistently. One of these is being sincere and genuine.When customers know you are being sincere about the process whether it's going the way they want it or not ,they tend to trust you. #loyalty #CX #CS


Happy Customer Service Week🎉🎉... This year it's about going 'above and beyond' for your internal(employees)and external customers... Make them feel valued like you would a loved one or someone dear to your heart ❤️. #CustomerServiceWeek2024 #serviceexcellence #AboveAndBeyond

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What does your 'body language' say about your brand? Your body language as a brand include; ✍🏼How long it takes you to resolve complaints ✍🏼How professional you are ✍🏼How transparent you are ✍🏼How accountable you are as regards your products/ services #CX #customerservice


68% of customers leave due to poor service or perceived apathy from frontline employees. Train your frontline staff and employees in general to interact well with your customers.That could be a decider between them leaving or staying. #CustomerSupport #HappyCustomers #CS #CX


Inflecting your voice with a smile , goes a long way in setting the tone of any conversation as soon as the " hello" . #telephoneetiquette #smile #customercare #happycustomer #smile #mondaytips #customerserviceskill #positivity


Every human has one turn off or the other.Customers do too! Some turn offs? ⏩Rude/unfriendly staff ⏩ Unresponsiveness ⏩Forever transfer calls ⏩ Elongated Issue Resolution Create avenues that minimise these turn offs. #CX #happycustomer #CustomerService #turnoffs #doright


Wear a smile for your customers ALWAYS. A smile is the best outfit you can wear to attend to customers that will NEVER fade or wrinkle and gets the job done pleasurably. #Smile #attitude #Service #serviceexcellence #CustomerExperience #HappyCustomer #CustomerService


Customers leave brands or businesses for diverse reasons. Do everything in your power to make your customers smile so they trust you,talk about you and refer family and friends. #contemplation #trust #customerservice #CX #customerretention #satisfiedcustomers #HappyClients


Impressions are important in Customer Service as it could depict a brand's identity negatively. Read for more insight. #impressions #customerservice #happyclients linkedin.com/pulse/negativ-… via @LinkedIn


One great ASSET of ANY organization are its employees. How they are treated determines how they treat external customers.Let the exceptional service ,begin from within. #humanface #happyemployess #frontline #CustomerExperience #culture #CustomerService #fromwithin #CX

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COMMUNICATION is an ART... It can be spoken or unuttered.Whichever you decide to use ,be proactive about it. #CustomerSatisfaction #customerservice #happycutomers #effectivecommunication

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