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John Burke

@johnburke

VP of Customer Experience & Technology at @WineEnthusiast. Formerly CX at @JetBlue. @SyracuseU & @DowlingCollege alum. Dad, wine lover, #avgeek & private pilot.

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Back in my day, you had to do your own damn research. flightaware.com/live/iphone


Seriously, HOW does @Flighty just keep getting better and better with every release? 😍

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Soooo now what?


I just love that Twitter came together and we’re all feeling this right now.


I’m not sure I can keep watching this.


Wow. Just tried @Delta Digital ID at @LGAairport and it was seamless. Had a “that’s it?!” moment as I got through security in under 1 minute. #GoodbyeClear


Successful day 1 at @Qualtrics X4 hearing from the best and brightest in the CX space. #QualtricsX4

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I’m told if I post this picture, @boxedwater will plant two trees. So here we are. #betterplanet 🌲 🌲

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Was there just an earthquake on Long Island?


I’m ready @MeVictorE!

Full Self-Driving (Beta) V12.3.2.1 is now rolling out to @Tesla vehicles on 2024.2.7 for the first time!! It’s happening! 🎉



I understand gate changes happen but @Delta needs to know that moving a flight from B22 to A11 to B47 at JFK T4 is absolutely insane. Do they know that’s a 40 minute walk…twice?!


I don’t make a habit of commenting on moves my former company makes, but damn I’m so glad this distraction is over.

BREAKING: JetBlue, Spirit ending $3.8B deal to combine after court ruling blocked their merger apnews.com/article/jetblu…



This is dumb journalism. It’s a software update to fix some font sizes. Give me a break, @Reuters

Tesla to recall nearly all its US vehicles in largest-ever recall reut.rs/4bo2nWs

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So I told @ellenisthinking that I was going to wake up tomorrow and pre-order the Apple Vision Pro and she said it’s stupid and too expensive and I told her she takes all the fun out of things and let me tell you how to really lose all chance of getting buy-in from your wife.


I’m disgusted with @Clear It took me longer to get through security than a friend without PreCheck or any sort of status. What am I paying for?


This is 100% the most accurate take on the state of X that I’ve seen!

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The level of detail and transparency in this is communication GOALS.

UPDATE: 6 p.m. Pacific, Oct. 23 Alaska Airlines Flight 2059 news.alaskaair.com/alaska-airline…



Unfortunately, I have just discovered the @askpanera “kitchen sink” cookie and I can’t be stopped.


Amazing day in Nashville at @CustContactWeek!

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I know you mean well, @Delta, but this email makes my stomach drop every time. Can’t you put a spoiler alert in the subject so I know it’s just telling me the flight is on time?!

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