Customer First. Technology Now
@ieServeFor genuine complaints and enquiries? Let's chat...Or Call: 02017000250 or 02012272940 Email: [email protected] WhatsApp Chat: 09088951626
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Dear Esteemed Customer, Our Customer Care Contact Center Numbers have been updated in line with the new National Numbering Plan (NNP) of the Nigerian Communications Commissions. Please see details 👇 #IECares
Dear Valued Customers, Upon your first vend from November 17th, 2023, you will receive two sets of tokens (KCTS) in addition to your energy token. Kindly upgrade your meter by inputting the sets of tokens into your meters before loading your energy token as follows;
Good Afternoon Wale Adetona, We apologize for the inconvenience experienced by residents at the location. Kindly be assured that this is already being addressed by the technical team. We regret any inconvenience. Regards. #CustomerFirstTechnologyNow
Hey @IkejaElectric, did we collect your girlfriend? It’s more than 24 hours since you last showed us love! Pity us small. 😩😩
Hello @AbiKolakuddus, Our sincere apologies for the inconveniences, Please be informed that we still await your response via our @ieServe DM to enable us to follow up on your complaint. #CustomerFirstTechnologyNow
So @IkejaElectric installed a new prepaid meter for us on 3rd May. Today is 18th May (Day 15) and we have since been unable to recharge the meter account. My husband and I have made several trips to their office and sent several emails but it's been a different story everyday.
Hello @AbiKolakuddus, Our sincere apologies for the inconveniences Please send us a DM @ieServe with your electricity account/meter number and your mobile number to enable us to follow up on your complaint as appropriate #CustomerFirstTechnologyNow
So @IkejaElectric installed a new prepaid meter for us on 3rd May. Today is 18th May (Day 15) and we have since been unable to recharge the meter account. My husband and I have made several trips to their office and sent several emails but it's been a different story everyday.
Hello Bolanle Idowu, Thank you for reaching out to us. Sequel to our telephone conversation, Kindly visit kyc.ikejaelectric.com to complete your registration to enable you to be batched and metered under the NMMP initiative. #CustomerFirstTechnologyNow
You have said this before since January. I need a prepaid meter promptly for my house. Why can't I get before your general metering that only God knows when?since you are not even specific? Other distribution companies do this @IkejaElectric kindly give me a prepaid meter promptl
Hello Wale Adetona Thank you for reaching out to us. We apologize for the outage currently being experienced. Please be informed that the technical team are currently working on restoring supply back to your vicinity Thank you for your patience #CustomerFirstTechnologyNow
I appreciate the follow up after the resolution and the professionalism that was put into it. Please keep it up
I am using this medium to appreciate @IkejaElectric @ieServe for the refund and also the follow up to ensure that I have no other issue. @koladesina @iamsaharagroup @NERCNG @fccpcnigeria @nepawahalang @PowerUpNG @LagosNepaMan @csmnig thank you for the intervention, I appreciate
Hello Ajagbe Olalekan, We appreciate the feedback. We are committed to serving you better. #CustomerFirstTechnologyNow!!!
I am using this medium to appreciate @IkejaElectric @ieServe for the refund and also the follow up to ensure that I have no other issue. @koladesina @iamsaharagroup @NERCNG @fccpcnigeria @nepawahalang @PowerUpNG @LagosNepaMan @csmnig thank you for the intervention, I appreciate
Hello Blessing, Please be informed that Ikeja Electric does not condone any form of undocumented payment as all payments are to be made into the registered company’s account through our several platforms #IEcares
Hello Akeem , Our sincere apologies for any inconveniences caused. Kindly DM @ieServe with your electricity account number for a prompt response. Thank you for allowing us serve you! #IECares
Hello adegboyega, Our sincere apologies for any inconveniences caused. Kindly be informed that your complaint on your meter payment is currently receiving utmost attention. Please refer to your DM @ieserve for update. #IECares
Good Morning Otobong Inyang, We appreciate the feedback. We are committed to serving you better. #CustomerFirstTechnologyNow!!!
@ieServe wow..never knew such a thing as customer service existed in Nigeria... Excellent service, my issue was resolved without lifting a sweat. Thanks
Good Morning Dami' M. Culé-Fadare, We appreciate the feedback. We are committed to serving you better. #CustomerFirstTechnologyNow!!!
To be honest, y'all at @IkejaElectric @ieServe are Amazing. Thank you for all you've been doing FOR ME.
To be honest, y'all at @IkejaElectric @ieServe are Amazing. Thank you for all you've been doing FOR ME.
Good Evening Akinyemi Akinleye, We appreciate the feedback. We are committed to serving you better. #CustomerFirstTechnologyNow!!!
The issue is finally resolved. We have been able to load credit toke on the meter. Thank you.
Hello Oluwaseun, Thank you for reaching out to us. Feedback from the technical team affirmed that the complaint has been resolved. We are committed to serving you better. #CustomerFirstTechnologyNow!!!
Hello @IkejaElectric, The DT concerned in SR 1844042, No 5 above, is still down after 48 hours of notifying the undertaking. This is a direct violation of the SRT SLA for fault resolution. Thank you.
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