Raphael Fleckenstein
@fleckensteynCo-founder @productlane, one platform for user feedback and customer support
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You can now use Productlane with just your keyboard. Feels great to invest some time into these quality-of-life upgrades.
After months of shipping our new customer support features, we're finally at a state where we're replacing Zendesk and Intercom for many of our customers. We're now taking some time for polishing and performance improvements. It feels good to craft some details and make things…
The feedback on our v2 release was amazing, and I'd love to share more about why we're evolving a feedback tool into a customer support tool. We started Productlane 3 years ago as we were frustrated with storing feedback in Notion and realized that Linear is the perfect place…
I'm really overwhelmed by all the feedback from todays launch, thank you so much for the love and support! A few hours left to go, if you didn't upvote yet, go do so on: producthunt.com/posts/productl…
So proud of the team, we worked super hard in the last months to bring together what belongs together: User feedback 🤝 Customer Support With Productlane 2.0, we're introducing a customer support tool that's truly enjoyable, made for companies who care about their customers and…
Productlane 2.0 is live! Bringing together what belongs together: User feedback 🤝 customer support. Introducing the fastest and most enjoyable support platform for B2B. Now with: 1. Widget for your support, feedback, and changelog 2. Shared inbox for emails and Slack connect…
Really excited about this major release next week 👀
Something huge is coming next week. Hint: User feedback and customer support won't have to be managed separately any longer. 🔔 Don’t miss out on our Product Hunt launch - get notified: producthunt.com/products/produ…
Congrats to our customer Mintlify for raising $18M from Andreessen Horowitz. Excited to help you build an even more beautiful product in the future with Productlane 🙏
Beyond excited to announce @mintlify's $18M Series A led by Andreessen Horowitz. Since launching the product less than two years ago, we’ve grown to power the documentation for thousands of the fastest growing startups including Anthropic, Perplexity, Cursor, Pinecone, Zapier,…
I'm really happy that we were able to play a small role in helping @ClerkDev increase the amount of feedback they get and ultimately reduce churn + fuel word of mouth :)
It's been a hair-on-fire year at Clerk so far. Thousands of new developers try Clerk each week, and we've grown from ~150 new prod apps each week in January, to ~300 today Some musings about making the flywheel spin a bit faster: There are so many variables at play, but I think…
More support features shipping in record speed🚢
Fresh off the press: Custom Snippets 📝 Snippets allow you to save and re-use responses that you use often. A pre-written message for closing the feedback loop with customers is now only one shortcut away. Just type ";" to select or create a snippet.
We use @productlane for our public roadmap. If you use linear too, it’s a no brainer
We're shipping and shipping and shipping, so you can all replace Intercom and Zendesk with Productlane in the next few months 🥰
Huge new feature: Slack Support App 🌟 You can now use Productlane as your helpdesk for your emails and your Slack connect channels. Sync Slack threads with Productlane to reply to feedback, start a conversation, ask for more context, and let no message go unnoticed.
Another huge feature is coming next week, it’s pretty crazy how fast the team is shipping. 🥰 By combining a support tool with a feedback hub and connecting it deeply with Linear, we’re about to have the perfect customer support platform for B2B startups in just a few weeks. 👀
After emailing, we’re about to release two huge new features for Productlane soon! Can you guess what it is? 👀
I just discovered this @raycastapp feature, game-changer if you're using @linear for your personal todos!
We're pushing out many new customer support features: Snoozing, Signatures & Undo sent 🎉 A lot more things coming in the next weeks!
Boost customer chat efficiency with 3 new powerful inbox features 📫 1. Snooze threads: reach inbox zero effortlessly. 2. Signatures: keep contact information consistent. 3. Undo send: fix mistakes within 10 seconds after sending.
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