@donna_ellerby Profile picture

Donna Ellerby

@donna_ellerby

Joined September 2019
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If u have yet to receive voucher they said I can book a cheaper break and get difference back. I did this as voucher auto generated and no option to refund according hoseasons after issued and if cheaper no difference paid.


Yes you have satmying you will call me. Lucy just called denied any changes to terms have been made and refused to refund. Saying rebook at my cost next year. I explained my contract is frustrated under section 1 (2) of law and reform act frustrated contracts and ignored

Hi Donna, thanks for getting in touch though again I'm really sorry to hear of your frustration. We have responded to your latest DM. Many thanks, George



I've not even been offered voucher one email sayings cancelled other contact initiated by me. #hoseasonsrefund

Hi Donna, thanks for getting in touch though again I'm really sorry to hear of your frustration. We have responded to your latest DM. Many thanks, George



Our contract is legally frustrated under section 1(2)of law and reform frustrated contract Act 1943. @Hoseasons you havey complaint email stating this from 8th. I am awaiting reply. @henrikkjellberg As you have yet to block me like Simon Altham has I await response

Please understand as per your terms and conditions prior to you changing them, we are entitled to a refund. The majority of us do not want vouchers, we want you to be honest and refund us our own money back @MartinSLewis @F11RSY @Ms_Le_Freak @simons_and @Hoseasons @BBCWatchdog



Already done thanks

You might want to follow these guys, and submit a malpractice complaint to the Competition & Markets Authority (link in the tweet below) twitter.com/Hoseasons2/sta…



#hoseasonsrefund I do not consent to you holding my money.

So, @Hoseasons want to "hold" my holiday money until I can rebook a future date with no admin charges or charge me a cancellation fee and deduct my standard booking payment for them cancelling my trip. Why I want my money in their bank & not mine, I don't know! #hoseasonsrefund



#hoseasonsrefund. @Hoseasons I'm still awaiting contact. If you had not cancelled my holiday I would be travelling back tomorrow. Some communication may be nice. @henrikkjellberg your company supposedly supports NHS with discount. Not when you refuse to refund. #NHS


Donna Ellerby Reposted

Consumer campaigner @deandunham fighting for refunds for holiday cottage customers in today's @Daily_Express Everyone is hurting but people need to think of their customers.

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Totally agree, people are struggling financially and others like me continue to work as keyworkers in NHS, can't just rebook as @Hoseasons suggest. I want a refund as clearly entitled to... Prior to @Hoseasons changing there terms. @SimonCalder @BBCWatchdog

So, @Hoseasons want to "hold" my holiday money until I can rebook a future date with no admin charges or charge me a cancellation fee and deduct my standard booking payment for them cancelling my trip. Why I want my money in their bank & not mine, I don't know! #hoseasonsrefund



Just need @Hoseasons to follow suite and start refunding as well now

Consumer campaigner @deandunham fighting for refunds for holiday cottage customers in today's @Daily_Express Everyone is hurting but people need to think of their customers.

Tweet Image 1


I'm a keyworker in NHS as well and can't get a refund, from @Hoseasons @henrikkjellberg How is this supposed to support the NHS workers who can't know when they can rebook.

@henrikkjellberg you retweet support for the NHS, but key workers who have no way of knowing when they can rebook are being denied refunds by @Hoseasons What's your stance?



Donna Ellerby Reposted

I've today launched 'UK Holiday Refund Action Group'. If you're struggling to get a holiday refund from a UK holiday company, click below to join the group. If you booked with Sykes join the Sykes Refund Action Group. Please… theconsumerlawyer.blog/2020/04/05/uk-…

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Donna Ellerby Reposted

I'm happy to help those struggling to get refunds from #hoseasons and other providers. I will tweet more about this tomorrow. Please retweet.


#martinlewis hoseasons hol planned, haven site closed. Am I entitled refund hoseason say no


Donna Ellerby Reposted

#CompetitionTime Fancy winning a bottle of “Secret Garden”? Our very own @LoveZoflora fragrance before it’s even hit the shelves? Simply retweet this and follow our page to enter, a lucky winner will be announced on 23/09/19. Good luck! 💜

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