@backengineai Profile picture

BackEngine AI

@backengineai

We help you to drive NRR by analyzing every customer interaction, ensuring everyone from front-line teams to the C-suite is aligned to meet customer needs.

Joined June 2024

❤️ In the SaaS world, loyalty pays dividends. Our study shows high NRR companies aren't just growing faster—they're excelling across the board. Our analysis of 47 SaaS companies reveals: · Companies with 120%+ NRR are 3x more likely to hit the Rule of 40. ·…


💼 SaaS leaders, it's time to shake up those comp plans. Aligning incentives with NRR targets could be your secret sauce for explosive growth. Our study of 47 SaaS companies reveals: · Companies with 120%+ NRR grow 2.5x faster (36% YoY vs 14%). · High NRR…


💡 Is customer success viewed as a cost center in your org? Our study reveals it's actually your primary profit driver. Our analysis of 47 SaaS companies shows: · Companies with 120%+ NRR are 3x more likely to hit the Rule of 40. · 68% of high NRR companies…


🔮Want a crystal ball for your SaaS business? Look no further than your NRR. Our study of 47 SaaS companies reveals: · NRR is 3x more stable than growth rates during economic headwinds. · NRR declined only 2.6% while growth rates dropped 29.6%. ·…


🎯 Sales teams: Are you ignoring expansion revenue to chase new logos? Our data suggests that's leaving money on the table. Our study of 47 SaaS companies reveals: · High NRR (120%+) companies grow 2.5x faster (36% YoY vs 14%). · Companies with 120%+ NRR…


🌊 In choppy economic waters, NRR is your anchor. Our study of 47 SaaS companies reveals: · NRR is 3x more stable than growth rates during downturns. · High NRR (120%+) companies maintain 36% YoY growth vs 14% for low NRR. · NRR declined only 2.6%…


🎯 Rule of 40 feeling like mission impossible? High NRR is your secret weapon! Our study of 47 SaaS companies reveals: · Companies with 120%+ NRR are 3x more likely to hit Rule of 40. · High NRR correlates with 2.5x faster growth. · NRR is 3x more stable…


💎 Want to triple your company's valuation? Focus on NRR! Our study of 47 SaaS companies reveals: · 120%+ NRR commands 3x higher multiples. · High NRR firms grow 2.5x faster. · High NRR can TRIPLE company’s valuation multiple. The key to higher valuation is…


🚀 SaaS leaders, our groundbreaking NRR study is here! We analyzed 47 public SaaS companies over 6 quarters, and the results are mind-blowing: · Companies with 120%+ NRR grow 2.5x faster. · High NRR can TRIPLE your valuation multiple. · NRR is 3x more stable…


🚀 Just listened to an insightful episode of the gtmPRO Podcast titled "Net Revenue Retention: The Golden Ticket Debate." 🎧 One standout moment was when the hosts discussed how companies often treat Customer Success (CS) as an operating cost rather than a strategic asset for…


Is your SaaS company leaving money on the table? The answer might surprise you. I just read a fascinating article from Billsby on Net Revenue Retention (NRR) in SaaS businesses. It dives deep into this crucial metric that's reshaping how we think about growth and customer value.…


Is your SaaS company's growth strategy missing a crucial piece of the puzzle? Just read Jake Brereton's in-depth guide on Net Revenue Retention (NRR) in SaaS from @launchnotes It dives deep into why NRR isn't just a metric, but a growth engine for sustainable success. Key…


🚀 Just listened to an engaging episode of The Sales and RevOps Podcast, "Revolutionize Your Sales with AI: Strategies & Tools for Modern Sellers." 🎧 One highlight was when Alyssa Milot shared how she uses AI for sales decks. She mentioned that by understanding the buyer's…


Ever wondered why some SaaS companies thrive while others struggle? The secret might be in their retention metrics. Just listened to a fascinating @churnfm episode with @DragomirMiruna , CMO of @PlanableApp . She shared insights on tackling churn in B2B SaaS companies. Key…


Ever wondered how AI is revolutionizing customer service? I just read a fascinating blog from @HubSpot on "How AI Saves Time in Service" that explores 12 ways CS teams are leveraging AI to enhance efficiency and customer experience. Key insight: "79% of customer service…


🚀 Just tuned into an episode of @WeAreMaxio 's "SaaS Expert Voices" podcast featuring @HickenLihong , CEO of @TheySaidHQ . 🎧 Lihong discussed a fascinating concept about how the traditional approach to preventing churn is flawed. She emphasized that relying solely on product…


In the @HigherLogic blog post "Delivering Value with Revenue Optimization Through Communities," Varun Luthra from @Grazitti explores the transformative impact of online communities on revenue optimization. By promoting self-service and leveraging customer feedback, brands can…


🚀 Just caught an episode of "Sales Strategy & Enablement Podcast" with Alastair Woolcock and Howard Brown. 🎧 @howardbrown made a compelling point about using generative AI to handle repetitive tasks like research and data consolidation. He emphasized that this not only saves…


Sruti Satish's article, "How to Get Your Customer Success Tech Stack in Order," denotes the importance of a well-integrated tech stack in driving exceptional customer experiences. The connection to NRR is crystal clear: by investing in the right tools and ensuring they work…


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