@SurePetcare Profile picture

Sure Petcare

@SurePetcare

The pet lifestyle specialist with a simple mission - to develop smart pet products that improve the way we care for our pets 🐾

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Sure Petcare app update. As of 22.25GMT the system is now stable and normal service should resume. If you are still having issues accessing the app, please force close and restart app. We again wish to apologies for this inconvenience.


Part 2 We are sorry for this inconvenience and we hope to have full stability back by the end of 24/3


Part 1 We are aware of an issue with the server affecting the Sure Petcare app. This is affecting customers making changes on the app as well as receiving notifications. It will not stop your pets coming in and going out on their door devices or accessing food from the feeders.


We have become aware of an issue affecting notifications on Android devices following our recent Sure Petcare App update (v3.3.3), meaning that you may not currently receive notifications. Our team are currently working on resolving this issue. Our apologies for any inconvenience


"The earlier issue has now been resolved - We are sorry for any inconvenience this may have caused. Should you still have any issues with your app please go to surepetcare.com/support for further help."


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