Shepherds Bush Housing Association
@SBHGLondonPart of The Guinness Partnership. Providing homes, services and building communities in west London since 1968. For emergencies call 0800 9170 839
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Today on the sixth anniversary, we take a moment to reflect and honour the memory of the 72 lives tragically lost in the devastating Grenfell Tower fire. Our heartfelt condolences and thoughts continue to be with all those who were affected by this profound tragedy 💚
We are currently experiencing technical difficulties with our telephone system. Customers are only able to raise emergency repairs through our phone line and may experience longer wait times. Non-emergency repairs can still be reported via our website: sbhg.co.uk/report-a-repair
We are saddened to hear of the passing of Reverend John Asbridge. Rev Asbridge founded Shepherds Bush Housing Group in 1966 and was passionate about helping solve homelessness and poor housing in west London.
Today, on the fifth anniversary, we pause to remember the 72 lives tragically lost in the Grenfell Tower fire. Our thoughts remain with all those affected 💚
Please remain vigilant and stay safe during today's extreme weather conditions. Where possible, please secure any items in gardens or on balconies that may be susceptible to being blown around by the wind.
With high winds expected due to #StormEunice, if you lose power please get in touch with @ssencommunity 24/7 by calling 105. Follow updates on the storm Eunice from @metoffice
Here are some simple steps you can follow to prepare for bad weather and some important advice on what to do if you see a fallen power line or other damaged infrastructure. #StormEunice #StormDudley
We know the recent news about the energy price cap increase may be worrying, but we are here to help. Our Customer Support Offer discusses our partnership with the Fuel Bank Foundation – tinyurl.com/2zfnxhr7 For more info contact our Income Team - income.team@sbhg.co.uk
We are pleased to launch our Customer Welfare Support Offer. We believe in offering a preventative and supportive service that reaches customers who need it most. You can find out more about our Customer Welfare Support Offer, here: tinyurl.com/2zfnxhr7
Fascinating and insightful - and to understand, through the care and commitment of Bishop Wood, the roots of one of our founding members @SBHGLondon
#BlackHistoryMonth is over, but we wanted to bring you one final installment of Elaine Bowes wonderful book on the history of BME housing associations. This one shows how a change in personnel at the housing regulator in the 1980s had a huge impact: insidehousing.co.uk/insight/black-…
We are proud to share that our very own Catherine Alleyne participated in the wonderful Portrait of Black Britain. Created and conceived by @CephasWilliams The exhibition is being held at Bluewater Shopping Centre from 1 November till 14 November. #PortraitofBlackBritain
Our sixth Customer Commitment - Ensuring the quality and safety of your home. To minimise the need for fixes, our property records will ensure proactive routine maintenance, safety checks and servicing of your home. Read more in our Customer Charter, tinyurl.com/t6ntu587
Today we introduce our 5th Customer Commitment - Setting and collecting your rent and service charges. Our rent and service charges are transparent, and we aim to keep them low while providing a quality service. Read more, here: tinyurl.com/6bhu5vmk
This week we introduce our fourth Customer Commitment - Fixing your home. We will make right any fixes which are our responsibility. Our service is flexible; from reporting the problem, to fixing it at a time suitable for you. Read more here, tinyurl.com/2bpy9957
Did you know our Craft Court building is named after William and Ellen Craft? The Crafts escaped slavery in the US, fled to England and campaigned against slavery. @EnglishHeritage Read more, tinyurl.com/xyz6hymu #blackhistorymonth
The third Customer Commitment we’d like to introduce is: Making your neighbourhood a great place to live. We promote safe, clean and community-focused neighbourhoods. Read more here: tinyurl.com/9f5m6abe
Today, we introduce our second Customer Commitment - Finding you the right home. When the time is right for you, we will help you downsize and provide moving support. Your new home will be clean and safe when you move in. Read more here: tinyurl.com/3r9uh9nz
Over the coming weeks we'll set out our 6 Customer Commitments. Our first commitment - Involving and Empowering you. We empower you to get involved in shaping the future of our organisation and the decisions about your home. tinyurl.com/e456vucu
We have recently launched our Customer Charter 📑 Over the next 12 months, our service vision is to ‘get brilliant at the basics’. You can view our full Customer Charter, here: sbhg.co.uk/sbhg-customer-…
We want to build a new website with our residents, for our residents Join our resident website workshop on Thursday 16th September at Mulliner House 🖥️ Email communications.team@sbhg.co.uk to register and for more information
We're proud to announce that our shared ownership and private sales brand, BE WEST, has won Best First Time Buyer Apartment for our Waterside Heights development. A huge well done to everyone shortlisted and all the winners ♥️♥️ @firsttimebuyer #FTBAwards
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