Nonhlanhla
@NonhlanhlaN__Fill your heart with what's important & be done with the rest 🌼
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#Techmeetsculture @TechConAfrica It's important to understand the investments in the technology infrastructure and resources that are actively being made in Africa... africa makes almost a third of the worlds workforce in tech.
Regardless of all that, we don't need to live through something to be able to gain insights from other people's learnings. #Create23 #WeAreNedbank
Today, my age was exposed 😅. The case study today was Google+ ... which I have never used in my life. I don't think I personally know anyone who had a Google+ account. #Create23 #WeAreNedbank
Being part of #Create23 I'm reminded of a session earlier in the year where we got to break down the Golden Thread. Which was been iterated through Create23. #WeAreNedbank
The advantage fintechs and the like have is in offering differentiated experiences. Dedicating time to getting the basics rights and exceptionally on fewer journeys than large-scale entities. However, this should never be a clients problem. No excuses #Create23 #WeAreNedbank
Lastly, commercial fit. Here, what is important is validating all your findings. Collaborating with all key stakeholders is a must. #Create23 #WeAreNedbank
Value proposition What is the point in trying to solve for a problem that yields no value for anyone. #Create23 #WeAreNedbank
Problem-solution fit 1. Find out who the client is 2. Defining the problems and behaviour 3. Understanding triggers emotions and channels. #Create23 #WeAreNedbank
The tough realization that new innovations channeled at one problem can introduce new problems unintentionally for another group of users. In today's case study, the impacted users happen to be the visually impaired across various banking solutions. #Create23 #WeAreNedbank
Ice breakers don't always have to be a dry joke from the MC 😅. Creating a monster did the trick today. #Create23 #WeAreNedbank
It's Day 2 All about ensuring that all our experiences achieve the 3 stages of fit. Problem-solution fit, product-market fit and Commercial fit. #Create23 #WeAreNedbank
Tey Bannerman from McKinsey on AI & the human experience. With new innovations come new challenges. With AI it is on us. to create and train models that are empathetic, that meet regulations, that are accurate and most importantly that are efficient. #CREATE23 #WeAreNedbank
Experience obsession is not just something that applies to our clients' experiences. Experience obsession is important internally for our people and culture. We're constantly reminded to be the difference and with full autonomy over our day to day #Create23 #WeAreNedbank
The A-team The team that 'reads from the same book'. Ensuring that we show up as one brand #WeAreNedbank #Create23
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