@LoriSmart5 Profile picture

Lori Smart

@LoriSmart5

Passionate about addressing loneliness and social isolation in healthcare because no one gets better alone. #Loneliness #SDOH #Medicaid #Medicare

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Pyx Health is the first proven solution to improve the health and well-being of America’s most vulnerable by treating loneliness and social isolation – the root of myriad physical and behavioral health problems. vimeo.com/878455487 #loneliness #SDOH #Medicaid #Medicare


This article underscores the urgency of addressing loneliness as a significant public health concern. Check out Pyx Health to see how they work with healthcare providers to help their members. usatoday.com/story/news/hea…


Lori Smart Reposted

📬 #Coaching results not “fitting” your expectations? Maybe your follow-up plans have been lost in the mail. If your current strategy feels stuck, get #coachingtips to improve your team's follow-up process and coaching feedback delivery → bit.ly/3T4j2HR

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Lori Smart Reposted

Thrilled to share Jim Jenkins (@cyberjenks), VP & ISO at @VantageWestCU, will join our CISO @HaroldRivasUS for a fireside chat at our Ransomware Detection & Response Virtual Showcase on Wednesday, 11/15. Get ready for a real-world, info-packed discussion. bit.ly/46Z8Zas


Not sure how to feel about #EmotionAI? To help you better understand, InformationWeek explains the tech’s ability to replicate human emotions and how this applies to #CustServ. sprou.tt/1xfpQDdqBeL


Join Cogito’s very own AI expert - CTO and co-founder, Ali Azarbayejani on 9/28 as we discuss how AI is transforming customer service. Register here: bit.ly/3Pk6WH7 #AI #ContactCenter #CustServ sprou.tt/1dePXk2PY0t


#AI may be on a roll, but so is the legislation behind it. Interesting piece from POLITICO on how tech lobbyists are moving quickly to neutralize the threat of new rules coming this fall. sprou.tt/10FjzOnFdKS


If your company is interested in #GenAI but unsure where to begin, give this article a read and learn how the “WINS” (Words, Images, Numbers and Sounds) framework is a good starting point. sprou.tt/1KcgSiqkbfU


Inc. says #GenAI can take a lot of busy work off your #CustServ team’s plate. Check out this article on how organizations can employ AI to enhance (rather than replace) customer service agents and supercharge teams:  sprou.tt/1gjVmTOQIbk


If you’re not investing in #CustServ, you’re missing out big time. A recent Fast Company piece explains why it’s not the time to cut corners on #CX. sprou.tt/1OmEYonIrwS


As CX management becomes more complex, AI-driven solutions can help. Excited about our expanded partnership with a Fortune 25 tech company to fully integrate our real-time AI guidance into their CRM! Find out more in CustomerZone360. sprou.tt/1YJISPaAlQE


64% of adults working in the US are in favor of #RemoteWork, says Bankrate. Not only do they prefer flexible work options, but they are willing to quit their job to avoid in-office mandates. #FutureofWork sprou.tt/1aWDgyjSfaj


Generative #AI has the potential to deliver an exceptional #CX, and this goes beyond chatbots. The new tech is continuously learning and updating information infrastructures, says Fast Company. sprou.tt/1ydUsVGhLwr


Employees are paving the way for better work experiences and it's making more companies invest in #EX. Our CEO Josh Feast authored an insightful piece in Call Center Times on how to leverage #AI technology to improve employee satisfaction. sprou.tt/1bDUY0yZ8VD


It may be time to ramp up your resume with #AI skills, says Axios. Their recent piece explains how the need to acquire AI-related skillsets may not only impact individual careers, but entire economies. sprou.tt/1vMxwCwKHr0


Great news! Cogito is expanding its relationship with one of the world’s top #technology companies, supporting thousands of additional #ContactCenter agents with our real-time #AI guidance. #CustServ sprou.tt/15uLWTJks3H


Forbes said it best: happy employees = happy customers. Check out this recent article on why a company’s growth depends on a balance of #EX and #CX. sprou.tt/1mnV3FEkNiR


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