@CookAlison Profile picture

Alison Cook

@CookAlison

Joined June 2011
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Alison Cook Reposted

@VirginPure I have been a customer for a few years and loved the product but your customer service will mean you will loose a customer. No chance to upgrade unless I pay out of the service contract even though would be purchasing new. Just awful!


Alison Cook Reposted

@AOArena no reply from your accessibility team or on here. Awful service. How do I make a complaint?


Alison Cook Reposted

@BritishGas I had an complaint open from December after speaking to person on the phone Friday and being told all was ok just received another incorrect bill. Please ensure this complaint is not closed


No I have a faulty item that has gone wrong since buying two weeks ago

Hi there, sorry about this! We are having some issues at your centres just now. Are you needing help with a return? Thanks, H



Still no fix really……

@BritishGas any idea when you energy data problem flowing into the system is going to be fixed. No reporting since 16th feb not ideal in current environment



Alison Cook Reposted

@BritishGas any idea when you energy data problem flowing into the system is going to be fixed. No reporting since 16th feb not ideal in current environment


Alison Cook Reposted

@premierinn awful experience at excel london hotel. Complained at desk nothing done and funnily enough my only stay so far than hasn’t asked for feedback


Still no refund and no contact no wonder you don’t answer the phone

@Wayfair pathetic excuse for customer service. Half order cancelled as not in stock but still showing to be purchase. The other part received half and can’t speak to the person apparently sorting it in the mgmt team. If this is how your mgmt works not surprised you have issues



I was promised a call back from a manager on Tuesday evening with 72 hours. Just another service not delivered and still no refund!!!!!

So now as predicted sainsburys Judy delivered to my neighbor! So items I was charged for could not have been sent



So now as predicted sainsburys Judy delivered to my neighbor! So items I was charged for could not have been sent

@sainsburys just had a delivery from Wellingborough store with 11 items missing that I have been charged for. Spent over an hour on the phone to customer services only to be told only option is a refund. Given I am shielding this means incurring addn charges. Really!



So according to @Morrisons if you just refund for item that’s good enough. No call and now latest order not turned up

Still waiting can’t believe it could be this bad!



Still waiting can’t believe it could be this bad!

@Morrisons been waiting almost a week now for either a call back of response to a DM that was requested. Customer service appalling



Agree it could but then I would look silly tweeting it then!

@Morrisons been waiting almost a week now for either a call back of response to a DM that was requested. Customer service appalling



Alison Cook Reposted

@ronanofficial I have two tickets to your London palladium show on Wednesday 23rd Oct. Would you be able to auction them with the proceeds going to holiday hunger? @magicfm I am coming to the final show and can’t wait xx


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