@lenz Profile picture

lenz

@lenz

Graying hacker.

Joined April 2007
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lenz Reposted

Looking for something spooky 👻 to read on Halloween? what’s spookier than understanding why call transfers sometimes don't get tracked in Asterisk, and what do do about them? Enjoy our most-haunted Halloween tutorial! 🎃 queuemetrics.com/blog/2024/10/3…


lenz Reposted

Everything you wanted to know about the new AMO outbound dialing features in QueueMetrics but were afraid to ask. #asterisk #freepbx queuemetrics.com/blog/2024/08/3…


lenz Reposted

Security news: it’s possibly time for an update queuemetrics.com/blog/2024/09/1…


frontiersin.org/journals/publi… Patients are better cared for when healthcare professionals are well. Resilience is a fundamental component of wellbeing. #MedTwitter #emergencymedicine #healthcare



lenz Reposted

Are you worried about how the new FreePBX 17 will impact QueueMetrics users? we just recorded a short video that shows how to get started in the new environment. youtu.be/7VO-QrrrUQY #freepbx #debian #asterisk


lenz Reposted

Curious about the full lifecycle of a #TeamsVoice call? 📞 Track calls from auto attendant to queue, agent transfer, or voicemail. Perfect for supervisors to analyze the entire call journey! 🔍 Learn how in latest tutorial youtube.com/watch?v=61ZtTt… #CustomerService #MicrosoftTeams


lenz Reposted

QueueMetrics 24.05 released today, now with better Outbound integration and strawberry cake. queuemetrics.com/blog/2024/05/0…


lenz Reposted

Worried about #FreePBX moving to #Debian ? there is nothing to fear - queuemetrics.com/blog/2024/03/2…


Reducing CT scans for patients on anticoagulant/anti-platelet therapy presenting with mild traumatic brain injury in the ED is a win for everyone #ChooseWisely frontiersin.org/journals/neuro…


lenz Reposted

How to enable new supervisors and admins on QueueMetrics Live for #MicrosoftTeams queuemetrics.com/blog/2024/03/0…


lenz Reposted

Join Luca and Lorenzo as they talk about the Loway Microsoft Teams integration created with Elixir, how they refocused on telcos for @queuemetrics and how they remain relevant for over two decades. youtu.be/9qMeiWF9Shc

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lenz Reposted

How to enable new supervisors and admins on QueueMetrics Live for #MicrosoftTeams queuemetrics.com/blog/2024/03/0…


lenz Reposted

Good new for #MicrosoftTeams - we seem to be getting nearly all calls within one hour they ended. This makes reporting easier and more meaningful.

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What 6 months of advertising in the office mailbox look like. And yes, we do have the sticker "No ads please". #Switzerland

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lenz Reposted

Completely agree on remote work. I work remote and have had tons of colleagues over the years claim they are more productive at home. I'm not blind, all of them have tons of free time and down time but everyone's ego doesn't allow them to admit to themselves they're lying.


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