Ashley Kalcic
@ashleykalcicThe World’s Most Comprehensive eLearning Curriculum for Contact Centers #callcentertraining #elearning #thecallcenterschool #callcenter #contactcenter #wfm
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Regardless of the size of your organization, every person has the potential to make a very big impact. #thepowerofone #agentmotivation #contactcentertraining
Congrats to Roxanne Romero @PremierMembers! Winner of $2,000 in #contactcenter #training from @theccschool at NCUCCC2017 in Las Vegas, NV!
Congrats Alex Leung at @Ally!! Winner of $2,000 in #contactcenter training from @theccschool at #QATC2017!
Is your #contactcenter prepared to for #digitalcustomerservice?#socialmediacustomercare #learningmadeeasy
Is your #contactcenter providing the #digitalcustomerservice that your customers want and often expect? lnkd.in/eszTXAS
Congrats Lyndsay Schulz @DenverWater! Winner of $2k of e-learning and a Bose headset #CCW2017 @injixo @theccschool
Thanks for another successful event #NECCF2017! The Call Center School and injixo #proudsponors #GilletteStadium
Cheers to #cx17indy! @injixo @theccschool with @wfmcoach d3dhqk2br2olrw.cloudfront.net/ad5d321d-a487-…
I just finished the survey 'Are you a CX Expert?' and earned 5 points! d3dhqk2br2olrw.cloudfront.net/e9da84b7-e4ec-…
#indy #cx17 #InVisionSoftware #TheCallCenterSchool #injixo d3dhqk2br2olrw.cloudfront.net/12d9696c-60e2-…
Ikea to create 1300 UK jobs in three new stores - goo.gl/alerts/mGrMV #GoogleAlerts
In simplest terms, journey maps allow you to walk in your customer’s shoes ivx.ag/2pDZagW
“6 Attributes of a Good #CallCenterManager” Nice post @NKossovan #callcenter #contactcenter #interviewing medium.com/@NKossovan/6-a…
injixo Joins @Talkdesk AppConnect as Launch Partner #Opentalk17 ivx.ag/2plpERX by @injixo
Three Ways #ContactCenters can Shape #CustomerExperiences via @cioreview bit.ly/2oGAjGB
Lawmakers ignored by #Trump want new law to discourage offshoring #callcenter jobs for.tn/2lWrCZ7 #contactcenteroffshoring
Alexa is coming to #CallCenters! Think she could use #ContactCenterBasics training from @theccschool? 😂geekwire.com/2017/report-am… via @GeekWire
Can Better Grammar Improve #CustomerService? #MultiChannelContactCenter destinationcrm.com/Articles/Edito…
The 8 Most Important #CallCenterTrends to Watch in 2017 @Mitel mitel.com/blog/multi/201… #AI #SocialMedia #CloudCommunications #RemoteAgents
Comcast prepares to open Fort Collins call center, adding 600 jobs fiercecable.com/cable/comcast-… @comcast #fortcollins #contactcenter
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Who to follow
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evaluagent
@evaluagent -
ContactCenterWorld
@rajwadhwani -
Customer Contact Week
@CustContactWeek -
Contact Center Pipeline
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DMG Consulting LLC
@DMGConsultLLC -
QPC
@qpc -
Linda Harden
@LindaHardenCCP -
WorldwideCallCenters
@WWCallCenters -
Sheri Greenhaus
@srgreenhaus -
3CLogic
@3CLogic -
Mike Desmarais, MBA
@mdesmarais_sqm -
Great Outcomes
@GOutcomes -
SQM Group
@SQMGroup_
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