@loveholidays absolutely disgraceful, we have arrived at the booked and paid for hotel and they do not have a reservation for us. Zero communication on your part and now we have no where to stay.
@loveholidays @LoveHolidays5 Under the Package Travel Directive, the organiser (Love Holidays) is responsible for all aspects of the booking and as such, they are the correct body to arrange your flight rebooking with. Will you engage with the ECCI resolve an issue u created
Save your apologies. What I want is financial compensation for the expenses I have already incurred or assurance that I’ll be put on the alternate @British_Airways flight that is currently available for my holiday destination.
Been 5 months since FTI went bust and still love holidays haven't rebooked my accommodation I've paid for or told me why I'm still waiting
@loveholidays You need to be transparent about the New York fees, I nearly booked a hotel thinking it was £40 in fees when in fact it would be £260 in total when I got there. Basic information which should be on your website.
I'm waiting for you to contact me as have already DMd you.
@loveholidays so we arrived at our hotel in Egypt find out we had no room there. After three hours the rep sources us another hotel. Although the room we were given hadn’t been cleaned at all. We have no way of calling to resolve this. What do we do??? Multiple issues. Nightmare
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